Strengthen surge capability and improve on-site resource allocation
Create a flexible staffing model that quickly scales for high‑demand activities and reliably backfills resident representatives during absences, preserving operational continuity and program momentum.
Customer acceptance reviews are typically conducted as a single, tip‑to‑tail inspection day and are inherently intensive. Thorough inspections can often generate hundreds of discrepancies, and accurate, timely documentation and handoff to the manufacturers operations team for rework are essential to preserve an on‑time acceptance flight—frequently scheduled for the following day.
Sourcing additional personnel from your already constrained teams can disrupt other priorities and may introduce inspectors who lack the specific experience required for this critical phase. Likewise, resident representatives occasionally require planned leave or training; bringing temporary staff up to speed on processes, aircraft status, and key contacts can be time‑consuming and risks gaps in coverage.
Our team offers deep, practical experience with these procedures and can be rapidly integrated to provide expert inspection, comprehensive discrepancy documentation, and seamless coordination with operations.
This approach mitigates schedule risk, ensures no issues are overlooked, and preserves the integrity of your customer acceptance process.